Print Store FAQ
ABOUT THE PRINTS
ART PRINTS
Images are printed on Epson Premium Lustre 260 GSM paper. This super-high-quality media is designed for professional photography and digital printmaking. The paper features a heavy base with a premium lustre finish that is particularly suited to photography work, meaning you get a fine art print that looks incredible for a lifetime.
All prints come with a white border. This means you won't need to purchase a mat with your frame. The image size that you choose should be the same size as the frame you plan to mount it in. If you prefer the image to print right to the edge of the paper, no problem. Just leave a note during checkout or send me an email after ordering your print.
Prints are sold unframed. I recommend taking your print to a framer to have it professionally framed. Alternatively, you can find affordable frames in standard sizes in your local homeware store, such as IKEA or K-Mart.
If you would like an image printed on a specific paper type, please get in touch. Most requests can be accommodated.
CANVAS PRINTS
Images are printed on a lightweight canvas using archival inks then stretched and mounted on a pine frame. The canvas is treated with a UV-protective coating that will ensure your print does not discolour over time.
Images are printed in full on the face of the canvas and feature blurred overlap on the edges to ensure the colours blend well. Black or white edges can be applied instead on request.
SIZE GUIDE
8" = 20.3cm
10" = 25.4cm
12" = 30.5cm
11" = 27.9cm
14" = 35.5cm
16" = 40.6cm
18" = 45.7cm
20" = 50.8cm
24" = 60.9cm
30" = 76.2cm
32" = 81.3cm
40" = 101.6cm
SHIPPING
Prints are shipped anywhere in the world for FREE. They're shipped in a rigid cardboard tube, which is guaranteed against damage. Production time is 24-48 hours and shipping time varies, depending on your location. You should receive your print within 2-10 business days. Items will be tracked where available.
I want you to be completely stoked with your print, so please get in touch if something isn't right. Each print is made to order, so I'm not able to accept returns if you change your mind.
All prints are guaranteed to be of the highest quality and will be replaced if they don't meet your expectations.
RETURNS & REFUNDS
I want you to be completely stoked with your print, so please get in touch if something isn't right. Each print is made to order, so I unfortunately can't accept returns if you change your mind.
All prints are guaranteed to be of the highest quality and will be replaced if they don't meet your expectations.
Damage and issues
Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right. In the case of damaged or defective packaging or prints, please take a photo of the unopened packaging and include it with your email.
Exceptions / non-returnable items
Unfortunately, sale items or gift cards can't be returned.
Refunds
If the print doesn't meet your expectations, you can request a full refund of the purchase price. If approved, you’ll be refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process the refund.